Click on a name below for more information about the
Subject Matter Experts (SMEs) who have provided content
for current SPR University modules.
Steve Hilmer – Coach, consultant and founder of Steve Hilmer & Associates.
Steve represents more than forty years of expertise in sales and sales management. During his career, he has trained over 10,000 salespeople, sales managers and customer service professionals in the business products industry.
Steve owned his own business product companies, so he understands what it takes to be a successful business products dealer. He is known for his unique, motivational speaking style that encourages individuals to reach their full potential.
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Bill Kuhn – William
E. Kuhn & Associates
Bill is a noted lecturer, writer and consultant with over 35 years of management and consulting experience.
He conducts workshops and consults in strategic planning, marketing, financial management, and organizational/people issues.
On assignments ranging from startups and fast growth to corporate turnarounds, he works closely with dealer principals
and business owners.
Bill’s management experience includes positions as President of a large office products dealer as
well as turnaround President of a high-tech firm. He has been active on Boards of Directors of corporations throughout
the U.S., and has served as an officer and director in numerous professional and civic organizations. Bill conducts a portion
of his business in the United Kingdom where he and his wife own a second home built in the 16th century.
A Phi Beta Kappa, Bill earned his B.A. from the University of Colorado and his M.B.A. from Harvard Business
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Nancy Stern – Communication
Expert
Although trained in educational theater, after 10 years as a producer, director, and educator, Nancy translated
her finely honed skills to consulting, speaking, and training. She quickly became highly regarded as a speaker with a message—one
who leaves exhilarated audiences with practical tools for immediate use. She has a Master’s Degree in Communication
Education and studied improvisation with the well known theatre group, Second City. She’s an Emmy award-winner who
also produced and appeared in the national PBS television series “Communicating With Nancy Stern.”
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Jennifer Rae Stine – President of Fortune Web Marketing.
Jennifer is a seasoned internet marketing professional, specializing in search engine marketing & optimization strategies.
For 10 years Jennifer worked for large corporations such as Reuters and The Thomson Corporation, managing their internet presence, search marketing and web development strategies. More recently, she has brought Fortune Web Marketing services to the Office Supply industry, after identifying a need for Independent Office Supply Dealers to effectively create an internet branding presence and generate new business online. By taking each client’s needs and goals into account, she creates unique solutions that fit the business models and marketing strategies of Independent Dealers.
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Chris Whiting – Director
of Sales & Marketing, S.P. Richards Company
Chris Whiting is Director of Sales & Marketing for the fast growing Cleaning & Breakroom Supplies
(CBS) business at S.P. Richards. His role is to drive the CBS category to new levels in support of our dealers needs to
expand into this profitable niche category. Specifically, Chris is charged with providing focus and training so our dealers
can be successful. This includes extensive category management, marketing program development, and key vendor relationship
building.
Chris joined S.P. Richards in March of 2004 and is a perfect fit for this responsibility as his background is in the Jan/San
and Foodservice Distribution channels. Twenty years of experience with companies such as Scott Paper and Georgia-Pacific
gives Chris the insight into the category that is needed to help make S.P. Richards’ dealers successful in this category.
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